Frequently Asked Questions - General Questions about MyHotelSystems:

What is MyHotelSystems?

MyHotelSystems is a Powerful Web-Based Software Technology which is fast, secure and reliable. MyHotelSystems allows you to access the system anywhere. Whether you are at the reception counter, in an office, on the road or even around the world, MyHotelSystems keeps you informed of the hotel/hostel's activities such as:

• Checking of room availability
• Housekeeping status/update
• Guest’s summary status and balance
• Check in/ Check out process
• Travel agents invoice tracking module
• Generating management reports eg: daily sales, tax, room rates etc

Who can use MyHotelSystems?

MyHotelSystems can be used by Hotels/Hostels who requires support in managing their business activities and operations. In order to optimise operations and to reduce the time and effort spent in training the staff to use MyHotelSystems, our technicians have made the system and menus direct and user friendly so that even non-IT experts would be able to access the system with no difficulties.

Why should I choose MyHotelSystems?

At MyHotelSystems.com we strive to develop innovative solutions, provide world class services, and offer exceptional support for the hospitality industry. We leverage the expertise and experience of over five years in hotel technology with the financial stability of our ownership to deliver quality applications and resources to our customers.

What edge does MyHotelSystems have over the Traditional and other Hotel Management System?

• Minimal downtime during hardware problem
• Increases efficiency
• User friendly menus
• Easily accessible real time report
• Highly secured and protected
• Simple step by step approach
• Unlimited guest history
• Comprehensive reports
• Good internal control
• Strict system check
• Support marketing strategy
• Easy to train staff

Does MyHotelSystems offer support?

Yes, We do. Upon registering your hotel/hostel with MyHotelSystems, we would provide you with a 2 days training programme for you to access and familiarise yourself with the system. If you still have doubts with regards to the MyHotelSystems after the training programme, feel free to call us.

Questions about Setting up and Accessing MyHotelSystems:

Is there any installation required in order to use MyHotelSystems?

As MyHotelSystems is entirely a Web-Based Hotel Management System, there is no installation needed. Apart from not needing any installation, there is no hardware and software to purchase too.

How do I access the system upon registering with MyHotelSystems?

Upon registering with MyHotelSystems, our technician/administrator would provide you with the Login Id, Password and relevant information to access the Hotel Management System for your hotel.

How long does it take to set up the system before I can start using it?

It will take around 5 working days(including the 1-day training programme) before you can start using MyHotelSystems. We would have to use the other three days for Admin purposes and other issues.

Do I require training to be able to start using the system? If I do, how much does it cost?

As mentioned above, we would provide you with a 1-days training programme for you to be familiarised with the system and of course, the training programme is included in the package.

I have forgotten my user ID and password. What should I do?

If you have forgotten your Login Id and password, don't worry. Simply contact us and we will give you the Login Id and password for your user loginl. Please keep your login credentials properly. We will not be responsible should there be any unauthorised login using your ID.

Technical Questions about MyHotelSystems

That do I need to have in order to access MyHotelSystems?

The minimum requirements in order to use MyHotelSystems are:

• Pentium 4 Processor with 512MB Ram
• Windows XP/Vista Operating System
• Broadband Internet Line (384kbps)

• Microsoft Internet Explorer 6 and above

• Antivirus Software (eg. Norton, McAfee)

I have problems using the system. Where can I refer to for help?

If you experience difficulties when using MyHotelSystems, fret not. We have an online guide that you can refer to our Documentation and Help file.

Is my data secure and what if my computer breaks down? Will all my data and information be lost?

We backup your data on a daily basis. Rest assured that our server is equipped with the most advanced technology and we are constantly updating our technology to the highest level. As for the next question, as you know, MyHotelSystems is a Web-Based Hotel Management System, as such, all the information is stored in the server. Hence, if your computer breaks down, all you have to do is to use another computer to access the system.  No data shall be lost should your PC crash or hard disk spoilt for example.

Are all the features of the Demo Version exactly similar to the full licenced version?

Yes. We provide full functionality of our hotel system in the demo version.In the Demo Version, We give users a complete idea of how the Management System is used. However, data will be purged every week or so. Do not enter live data onto the demo version.