MyHotelSystems Service Support

We understand that the hospitality business is 24/7 and we deliver. We know that customer service and technical support is even more important than the solution itself. With that, any problem or issue encountered  while using the  hotel software must be handled with expertise. At MyHotelSystems.com, we understand the goal of having 100% customer satisfaction, just as a hotel wishing similar for its guests. We deliver the ultimate level of customer service support, regardless of the technical issues which may occur.

MyHotelSystems Support & Maintenance

The MyHotelSystems.com Support and Maintenance includes the customer technical hotline support. We support 24/7 for any emergency issues relating to our hotel software. For other support in using the system, or  amendments, we also provide support during office hours. All support calls and emails are handled by our friendly and expert customer care consultant. By utilising the power of LogMeIn FREE software, practically any software issue can be solved remotely.

IT Facility Management

The MyHotelSystems Facility Management guarantees 24/7 system monitoring, virus protection, intrusion detection, spyware protection as well as network monitoring.  We provide services to the highest level around the clock, 7 days per week.

Training

At MyHotelSystems, we provide full day training onsite to our hotel clients during the implementation. Training can also take place at our premises as well whichever you prefer. We have a very efficient and comprehsnsive help and training documentation for you too.